In 
Sustainability is an integral part of nature.
We only use ingredients with proven safety and sustainability.
Our commitment extends to the careful selection of materials used in our packaging.
Achieving the perfect fusion of elegance and ecological awareness.
About LACUNA
Brand Story
The name "LACUNA" carries meanings of emptiness, void, and absence.
At LACUNA, we revolve around ethereal sensations and emotions as our core concepts.
We seek the indescribable essence of nature from around the world,
capturing the moods and atmospheres that different emotions evoke.
LACUNA is not just a fragrance brand;
we are piecing together missing fragments of untold stories.
We hope that every customer can find their missing piece at LACUNA—
rediscovering their soul’s purpose, inner abundance, and true self within reality.
Life is a cycle of experiences—embrace the subtleties along the way.
We are delighted to have you as part of this journey.
About the Founder
Our Story
The birth of LACUNA signifies that we are all creators of dimensions.
Every human being experiences a phase of awakening, but it often comes after a period of darkness.
LACUNA serves as a sanctuary—a space where we can openly discuss anything that arises.
It is a place for reconciling with our inner child, connecting with our higher self,
and realizing that the physical body is merely a vessel, while our existence is something truly special.
At LACUNA, all products are designed for soul purification.
The founder is a dedicated spiritual practitioner,
holding a certified teaching license authorized by the U.S. headquarters.
Through healing practices, karmic balancing, and energy alignment,
we provide you with an authentic experience.
What you are purchasing is not just a product—
it is an invisible tool that safeguards and enhances your energetic field.
Seven-Day Appreciation Period & Return/Exchange Policy
01
Customers who purchase from our official website are entitled to a seven-day appreciation period (not a trial period) under Article 19 of the Consumer Protection Act.
02
Products purchased from our official website cannot be returned or exchanged at physical retail stores or other sales channels.
03
When unboxing your package, please record a video or take photos to provide proof in case of product defects, damage during shipping, or discrepancies in your order.
To ensure both parties' rights, please contact us within the seven-day appreciation period with the following details:
Name
Phone number
Order number
Photos/videos of the issue
Once we verify the situation, we will assist you with the necessary steps, and shipping costs will be covered by us.
※ Requests made after this period will not be accepted. Thank you for your understanding.
04
If you wish to return or exchange a product, you must do so within the seven-day appreciation period (starting the day after you receive your order). Returned products must be unused, unopened, and in brand-new condition, including original packaging materials such as plastic seals and security stickers.
05
Please note that we cannot accept returns in the following situations:
- Exceeding the seven-day appreciation period
- Opened, used, or washed products
- Personal preference reasons (e.g., "I don’t like the scent" or "My pet doesn’t like it")
※ Fragrance-related products (perfumes, candles, body washes, shampoos, sachets, diffusers, etc.) cannot be returned or exchanged once opened.
※ Pet-friendly products (such as pet perfumes, pet shampoos, and conditioners) cannot be returned or exchanged once opened.
06
Reservations for courses and events are non-refundable and are not covered under the seven-day appreciation period.
Refund Process
01
Contact us via official LINE or customer service, and provide the following information:
Name
Phone number
Order number
Photos/videos of the product condition
We will confirm the product status as soon as possible.
02
Once verified, we will assist you with the return or exchange process.
03
For partial returns/refunds, if the remaining order total no longer qualifies for the original promotional benefits, those benefits will be voided. For example, if a return causes the order to fall below a threshold for free shipping, membership upgrades, or promotional bundles, those benefits will be forfeited.
Shipping restrictions
LACUNA strictly adheres to regulations outlined in the Civil Aviation Administration’s Air Transport of Dangerous Goods Act. As a result, certain products may not be eligible for air transport to offshore islands. We apologize for any inconvenience this may cause.
Delivery Methods
• Convenience Store Pickup & Home Delivery
• Orders are processed and shipped within 1-3 business days (excluding public holidays).
• Home delivery service is available only within Taiwan’s main island.
Home Delivery
• Orders totaling NT$4,000 or more (after discounts) qualify for free shipping.
• Orders totaling less than NT$4,000 (after discounts) require a NT$200 shipping fee.
• In-stock items are shipped within 1-3 business days after the order is placed.
• Home delivery service is available only within Taiwan’s main island.
Convenience Store Pickup
• Orders totaling NT$2,000 or more (after discounts) qualify for free shipping, including offshore islands.
• Orders totaling less than NT$2,000 (after discounts) require a NT$100 shipping fee.
• Once the order arrives at the designated convenience store, a notification will be sent via text message.
• Delivery to offshore islands may take 1-3 days longer than standard delivery times.
• Convenience store pickup is for collection only and does not support cash-on-delivery.
• A valid ID is required for pickup, so please ensure that your provided name matches an official identification document.
• Please pick up your package within 7 days (including holidays). If the package is not collected within this period or if incorrect recipient details were provided, the order cannot be reshipped or refunded.
• Convenience store pickup has size and weight limitations. If your order exceeds these limits, our customer service team will contact you to arrange an alternative shipping method.
