About LACUNA
ORIGIN & MISSION
We don't create imaginary perfection, We polish the boundaries of scent
LACUNA — Rooted in the belief of sacred lacuna
We believe the most authentic poetry of life resides in the blank spaces between language and existence.
In recent years, we have collected at the cusp of dawn and dusk
those scents that barely exist,
collaborating with healers over four years to co-develop
the Layered Fragrance System for States of Mind.
In the fissures between forgetting and remembering,
we plant the seeds of the future.
—
Gaze anew through Lacuna the Light
We do not rush to fill, but gently illuminate,
guiding you to discover the sacred lacuna within through the lens of Lacuna the Light.
These smells do not belong to any note,
they are the birthmarks kissed by time upon the skin of memory.
We do not sell fragrance, but the gaps in time and space.
All that cannot be spoken, cannot be found, and cannot be released
let scent speak for you, help you find it, and help you hold it close.
—
Plant a beam of light in the blank space of emotion
We believe,
The truly important things never exist in their entirety.
Just like you Storting out your emotions late at night,
Like the sound of your heartbeat when you open the window after the rain,
like the scent of the soul that is still carried after reincarnation,
LACUNA don't be the last piece of the puzzle in your life,
We only wish to become that beam of Lacuna the Light,
allowing you to gaze into absence
and discover the inherently whole sacred lacuna within.
—
Story ongoing breathing
At this moment, you smell more than just fragrance
Its you from a certain time and space who tells you this:
You see we all have cracks,
And cracks are the most elegant sleeping position of light.
—
At this moment, the glass bottle in your hand,
The key that unlocks sacred space.
Welcome to your life regret recovery plan,
Every breath here,
There lives a person who is learning to be gentle and face his true self.
About the Founder
SOUL IMPRINT
We are all born of the same starlight
"Dear do you know
we are all children cradling starlight at birth,
only sometimes, we lose our way in the human world."
LACUNA is not a store,
but the enduring glow of Lacuna the Light
that remains lit for you through the night.
—
In the depths of the lacuna, we meet.
When the rainy season of life arrives,
here awaits listening soft as a woven blanket.
We sit in a circle,accompanying your inner child
as we gently smooth the creased pages of sorrow.
Not to erase the cracks,
but to seek with you
the sacred lacuna that lies within them.
—
Every whisper of the cracks speaks of your worth.
Those dark corridors you thought you were going to walk through alone,
Each hides campfire jars quietly placed by the universe.
Every story we deliver with our own hands,
They all embody lullabies sung by healers through the ages under the moonlight.
—
The Guide of Lacuna the Light
The founder is not a teacher, but a guide who earlier illuminated the path through Lacuna the Light.
We have a therapeutic license authorized by our US headquarters,
Over these years, we have woven countless broken threads of causality into luminous dreamcatchers,
Restoring limb-threatened furry companions to their original wholeness.
This is no miracle—
but a truth we deeply believe:
Every lacuna is a passage one must traverse to reach the Inner Sanctuary.
—
Here, goods are never cold transactions,
They are the foundation stones laid in advance by the founder for your Inner Sanctuary,
Talismans that quietly elevate your energy field.
When you hold that blessed object,
you hear the desert wind sweeping across the sands
“See, your energy field is blooming with wings of translucent light.”
About LACUNA
OUR PHILOSOPHY
When "Origin & Mission" elucidates the birth of LACUNA,
and "Soul Imprint" depicts the guide's original intent,
we now present to you, in full, the philosophical system that nurtured it all.
This is a clear and complete spiritual path:
Through the unique perspective of Lacuna the Light,
it guides you to discover the inherent sacred lacuna within,
enabling you to build your own Inner Sanctuary,
find an eternal home in the Sacred Space,
and ultimately fulfill the promise of
"Retrieving the LACUNA part for you."
Now, let us return and delve into the five foundation stones:
【裂隙之光 Light the Lacuna】
This is the perspective LACUNA gives you
and the name we meet you by on social media.
We invite you
to wear this lens called Lacuna the Light,
and gaze anew at the map of your life.
It does not serve an imagined wholeness,
but tenderly illuminates the corners
we have grown accustomed to hiding —
disordered plans, silent relationships, inner weariness —
all lie within its spectrum.
Lacuna the Light is our shared language and method.
It does not treat “cracks” as flaws to be fixed,
but understands them as unique signals
sent to you from the sacred lacuna.
We do not build temples.
We choose to become this light,
accompanying you as you learn to coexist with the fissures —
until, at last, you are guided
to discover, through your very own cracks,
that inner sacred lacuna:
inherently whole, silent, and luminous.
Here, every honest moment of vulnerability
brings you closer to the divinity within.
—
【神聖間隙 Sacred Lacuna】
The name LACUNA originates here.
This is our worldview, the source of all our thinking.
We deeply believe that true divinity is not distant or unattainable
but exists between one thought and the next,
between one breath and another,within the sacred lacuna we so often overlook.
It is not something you need to seek outside yourself,
but a truth already complete and present within you.
All of the brand’s creations exist
to reawaken your memory of this inner treasure.
—
【內在聖殿 Inner Sanctuary】
This is the ultimate state we hope every user can achieve through LACUNA.
Through the perspective of Lacuna the Light,
discovering the sacred lacuna within,
you begin the most important construction of your life:
Brick by brick, with awareness and compassion,
you build that Inner Sanctuary —
impervious to wind and rain, truly your own.
It is the Sacred Space within you,
the source of your strength and your eternal refuge.
—
【神聖空間 Sacred Space】
This is the ultimate gift and overarching concept LACUNA offers the world.
It refers both to the physical space of our future brick-and-mortar locations,
and to the final home of all inner practice.
Sacred Space is a promise:
No matter how turbulent the world becomes,
returning to LACUNA means there will always be a place to rest your soul —
whether within our walls, or deep in the quiet of your own heart.
—
Retrieving the LACUNApart for you
找回你缺失的部分
This slogan encapsulates and commits to our entire philosophy.
You are already whole — never truly “missing” anything —
though at times you may forget, or lose connection to the sacred lacuna within.
Everything LACUNA does is not about giving you something from outside,
but guiding you inward to reclaim your own essence —
that which shines with the light of the lacuna.
—
Open the wooden door of LACUNA,
Let the aroma here embrace your fatigue.
We're ready for your carpet
When you gently lay down your story,
let Lacuna the Light guide your soul
to dwell within your Inner Sanctuary.
SEVEN-DAY APPRECIATION PERIOD & RETURN/EXCHANGE POLICY
01
Customers who purchase from our official website are entitled to a seven-day appreciation period (not a trial period) under Article 19 of the Consumer Protection Act.
02
Products purchased from our official website cannot be returned or exchanged at physical retail stores or other sales channels.
03
When unboxing your package, please record a video or take photos to provide proof in case of product defects, damage during shipping, or discrepancies in your order.
To ensure both parties' rights, please contact us within the seven-day appreciation period with the following details:
Name
Phone number
Order number
Photos/videos of the issue
Once we verify the situation, we will assist you with the necessary steps, and shipping costs will be covered by us.
※ Requests made after this period will not be accepted. Thank you for your understanding.
04
If you wish to return or exchange a product, you must do so within the seven-day appreciation period (starting the day after you receive your order). Returned products must be unused, unopened, and in brand-new condition, including original packaging materials such as plastic seals and security stickers.
05
Please note that we cannot accept returns in the following situations:
- Exceeding the seven-day appreciation period
- Opened, used, or washed products
- Personal preference reasons (e.g., "I don’t like the scent" or "My pet doesn’t like it")
※Fragrance Products (including sprays, candles, body wash, shampoo, scent sachets, diffusers, etc.)Once opened, these items cannot be returned or exchanged.
※Pet-Friendly Products (including sprays, diffusers, candles, body wash, shampoo, conditioner, etc.)Once opened, these items cannot be returned or exchanged.
06
Reservations for courses and events are non-refundable and are not covered under the seven-day appreciation period.
REFUND PROCESS
01
Contact us via official LINE or customer service, and provide the following information:
Name
Phone number
Order number
Photos/videos of the product condition
We will confirm the product status as soon as possible.
02
Once verified, we will assist you with the return or exchange process.
03
For partial returns/refunds, if the remaining order total no longer qualifies for the original promotional benefits, those benefits will be voided. For example, if a return causes the order to fall below a threshold for free shipping, membership upgrades, or promotional bundles, those benefits will be forfeited.
Shipping Restrictions
LACUNA strictly adheres to regulations outlined in the Civil Aviation Administration’s Air Transport of Dangerous Goods Act. As a result, certain products may not be eligible for air transport to offshore islands. We apologize for any inconvenience this may cause.
Delivery Methods
• Convenience Store Pickup & Home Delivery
• Orders are processed and shipped within 1-3 business days (excluding public holidays).
• Home delivery service is available only within Taiwan’s main island.
Home Delivery
• Orders totaling NT$4,000 or more (after discounts) qualify for free shipping.
• Orders totaling less than NT$4,000 (after discounts) require a NT$200 shipping fee.
• In-stock items are shipped within 1-3 business days after the order is placed.
• Home delivery service is available only within Taiwan’s main island.
Convenience Store Pickup
• Orders totaling NT$2,000 or more (after discounts) qualify for free shipping, including offshore islands.
• Orders totaling less than NT$2,000 (after discounts) require a NT$100 shipping fee.
• Once the order arrives at the designated convenience store, a notification will be sent via text message.
• Delivery to offshore islands may take 1-3 days longer than standard delivery times.
• Convenience store pickup is for collection only and does not support cash-on-delivery.
• A valid ID is required for pickup, so please ensure that your provided name matches an official identification document.
• Please pick up your package within 7 days (including holidays). If the package is not collected within this period or if incorrect recipient details were provided, the order cannot be reshipped or refunded.
• Convenience store pickup has size and weight limitations. If your order exceeds these limits, our customer service team will contact you to arrange an alternative shipping method.
