About LACUNA
Brand Story
We don't create imaginary perfection, We polish the boundaries of scent
LACUNA it has meaning of blank, missing,crack,etc,
We create ideas around Empty Inspiration And Emotion.
Over the past few years, we have traveled around the world in search of almost non-existent smells
Then, we spent 2 years with a therapist to research the "MOOD Overlay Fragrance System"
In the gap between forgetting and remembering, we plant the seeds of the future.
These smells do not belong to any note,
They are the birthmarks of kisses in the memory of time,
What we sell is not fragrance, but the interface of time.
those things that cannot be said, cannot be found, and cannot be let go,
Please let the smell speak for you, help you find it, and help you hold on tightly.
—
Plant a beam of light in the blank space of emotion
We believe,
The truly important things never exist in their entirety.
Just like you Storting out your emotions late at night,
Like the sound of your heartbeat when you open the window after the rain,
like the scent of the soul that is still carried after reincarnation,
LACUNA don't be the last piece of the puzzle in your life,
Just want to be the light that softens pain.
—
Story ongoing breathing
At this moment, you smell more than just fragrance
Its you from a certain time and space who tells you this:
You see we all have cracks,
And cracks are the most elegant sleeping position of light.
—
At this moment, the glass bottle in your hand,
Returning to the present moment in a certain timeline.
Welcome to your life regret recovery plan,
Every breath here,
There lives a person who is learning to be gentle and face his true self.
About the Founder
Our Story
"Dear do you know
We are all children born with stars in our hands, but occasionally we get lost in the world"
LACUNA not a store, its the yellow wall lamp I kept for you late at night.
When the rainy season of life arrives, here is listening as soft as soft as a blanket.We sit in a circle with your inner child and gently smooth out the wrinkles of sadness.
Those dark corridors you thought you were going to walk through alone,
In fact, there is a fluorescent bottle secretly placed by the universe——
Every story we deliver with our own hands,
They all embody lullabies sung by healers through the ages under the moonlight.
The founder is not a mentor, but a guide who lights up the light early.
We have a therapeutic license authorized by our US headquarters,
Over the past few years, we have woven countless broken causes and effects into glowing dream catchers, and pets facing amputation have returned to their original health,
teach you to use the cracks of scars to welcome the morning dew of awakening.
Here, goods are never cold transactions,
It is the amulet woven by the founder and the star map exchanged by travelers,
It is an energy tail that invisibly protects and enhances the magnetic field,
When you hold onto that blessed item,
You can hear the sound of the desert blowing in the wind,
"Look, your magnetic field blooms into transparent wings."
Open the wooden door of LACUNA,
Let the aroma here embrace your fatigue.
We're ready for your carpet
When you put down the story gently, let your soul live in the cradle of light.
Seven-Day Appreciation Period & Return/Exchange Policy
01
Customers who purchase from our official website are entitled to a seven-day appreciation period (not a trial period) under Article 19 of the Consumer Protection Act.
02
Products purchased from our official website cannot be returned or exchanged at physical retail stores or other sales channels.
03
When unboxing your package, please record a video or take photos to provide proof in case of product defects, damage during shipping, or discrepancies in your order.
To ensure both parties' rights, please contact us within the seven-day appreciation period with the following details:
Name
Phone number
Order number
Photos/videos of the issue
Once we verify the situation, we will assist you with the necessary steps, and shipping costs will be covered by us.
※ Requests made after this period will not be accepted. Thank you for your understanding.
04
If you wish to return or exchange a product, you must do so within the seven-day appreciation period (starting the day after you receive your order). Returned products must be unused, unopened, and in brand-new condition, including original packaging materials such as plastic seals and security stickers.
05
Please note that we cannot accept returns in the following situations:
- Exceeding the seven-day appreciation period
- Opened, used, or washed products
- Personal preference reasons (e.g., "I don’t like the scent" or "My pet doesn’t like it")
※ Fragrance-related products (perfumes, candles, body washes, shampoos, sachets, diffusers, etc.) cannot be returned or exchanged once opened.
※ Pet-friendly products (such as pet perfumes, pet shampoos, and conditioners) cannot be returned or exchanged once opened.
06
Reservations for courses and events are non-refundable and are not covered under the seven-day appreciation period.
Refund Process
01
Contact us via official LINE or customer service, and provide the following information:
Name
Phone number
Order number
Photos/videos of the product condition
We will confirm the product status as soon as possible.
02
Once verified, we will assist you with the return or exchange process.
03
For partial returns/refunds, if the remaining order total no longer qualifies for the original promotional benefits, those benefits will be voided. For example, if a return causes the order to fall below a threshold for free shipping, membership upgrades, or promotional bundles, those benefits will be forfeited.
Shipping restrictions
LACUNA strictly adheres to regulations outlined in the Civil Aviation Administration’s Air Transport of Dangerous Goods Act. As a result, certain products may not be eligible for air transport to offshore islands. We apologize for any inconvenience this may cause.
Delivery Methods
• Convenience Store Pickup & Home Delivery
• Orders are processed and shipped within 1-3 business days (excluding public holidays).
• Home delivery service is available only within Taiwan’s main island.
Home Delivery
• Orders totaling NT$4,000 or more (after discounts) qualify for free shipping.
• Orders totaling less than NT$4,000 (after discounts) require a NT$200 shipping fee.
• In-stock items are shipped within 1-3 business days after the order is placed.
• Home delivery service is available only within Taiwan’s main island.
Convenience Store Pickup
• Orders totaling NT$2,000 or more (after discounts) qualify for free shipping, including offshore islands.
• Orders totaling less than NT$2,000 (after discounts) require a NT$100 shipping fee.
• Once the order arrives at the designated convenience store, a notification will be sent via text message.
• Delivery to offshore islands may take 1-3 days longer than standard delivery times.
• Convenience store pickup is for collection only and does not support cash-on-delivery.
• A valid ID is required for pickup, so please ensure that your provided name matches an official identification document.
• Please pick up your package within 7 days (including holidays). If the package is not collected within this period or if incorrect recipient details were provided, the order cannot be reshipped or refunded.
• Convenience store pickup has size and weight limitations. If your order exceeds these limits, our customer service team will contact you to arrange an alternative shipping method.
