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Privacy Policy

Who We Are

Our website address is: https://lacunashi.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the site can download and extract any location data from images on the site.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days and screen options cookies last for one year. If you select "Remember me", your login information will persist for two weeks. If you log out of your account, the login cookies will be deleted.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It will expire in 1 day.

Embedded content from other websites

Articles on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long do we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our site (if any), we also store the personal information they provide in their user profile. All users can view, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also view and edit this information.

What rights do you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also ask us to delete any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where do we send your data

Visitor comments may be checked through an automated spam detection service.

Collection, Processing, and Use of Personal Data

When you visit this website or use the services provided, we may ask you to provide necessary personal data depending on the nature of the service. Your personal data will only be processed and used within the specific purpose for which it was collected. Without your written consent, we will not use your personal data for other purposes.

When using interactive features such as customer service inquiries or surveys, we may collect and retain the personal information you provide, including your name, email address, contact details, and the time of use.

During general browsing, the server will automatically record relevant data, including your device's IP address, access time, browser type, and browsing behavior. This information is collected for internal use only to improve website services and will not be disclosed publicly.

To provide accurate services, we may conduct statistical analysis of survey responses. The statistical data or explanatory text resulting from the analysis is used for internal research. If necessary, we may publish general statistical results and explanatory text, but these will not involve any personally identifiable information.

You have the right to request corrections or deletions of your account or any personal data collected by this website at any time. Please refer to the contact details at the bottom of this policy for assistance.

Data Protection

Our website employs firewalls, antivirus systems, and other necessary security measures to protect both the website and your personal data. We enforce strict security measures, and only authorized personnel have access to your personal information. All relevant personnel handling your data are required to sign confidentiality agreements, and any breach of these obligations will be subject to legal consequences.

If it is necessary to entrust other parties to provide services due to business needs, we will strictly require them to comply with confidentiality obligations and implement necessary monitoring procedures to ensure full compliance.

Policy on Sharing Personal Data with Third Parties

This website will never provide, exchange, rent, or sell your personal data to any individuals, organizations, private enterprises, or government agencies, except where required by law or contractual obligations.

The exceptions to the above include but are not limited to:

With your written consent.
When explicitly required by law.
To protect your life, physical well-being, freedom, or property.
When cooperating with government agencies or academic research institutions for public interest, statistical analysis, or academic research, provided that the data has been processed or collected in a manner that ensures the anonymity of the individuals involved.
When your actions on the website violate the Terms of Service, infringe upon the rights of other users, or cause harm to any individual, and the website management team determines that disclosing your personal data is necessary to identify, contact, or take legal action.
When disclosure benefits your interests.
When this website entrusts a third-party vendor to assist in the collection, processing, or use of your personal data, we will exercise strict supervision and management over the entrusted vendor or individual.

Returns and Exchanges
1
Customers purchasing from our official website are entitled to a 7-day right of withdrawal under Article 19 of the Consumer Protection Act. Please note that this is a inspection period, not a trial period.
2
Products purchased from our official website cannot be returned or exchanged at physical retail stores or other sales channels.
3
When unboxing your package, please record a video or take photos to provide proof in case of product defects, damage during shipping, or discrepancies in your order.
Please send us a direct message within the 7-day inspection period, providing your name, phone number, order number, and photo/video evidence. Once the condition of the item is verified, we will assist you with the next steps, and all shipping costs will be covered by us. Please note that requests made after this period cannot be processed. Thank you for your understanding
4
If you wish to return or exchange a product, you must do so within the seven-day appreciation period (starting the day after you receive your order). Returned products must be unused, unopened, and in brand-new condition, including original packaging materials such as plastic seals and security stickers.
5
Please note that we cannot accept returns in the following situations:
• Exceeded the 7-day inspection period.
• Items that have been opened, used, or washed
• Personal subjective reasons (e.g., disliking the scent, pet's dislike, etc.)
• Fragrance products (sprays, candles, body washes, shampoos, sachets, diffusers, etc.) cannot be returned or exchanged once unsealed.
• Pet-friendly products (sprays, diffusers, candles, body washes, shampoos, conditioners, etc.) cannot be returned or exchanged once unsealed.
6
Reservations for courses and events are non-refundable and are not covered under the seven-day appreciation period.

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